Residents in Sisters school district.

Passengers going to a Doctor, Dentist, Lab, Testing, or Physical Therapy appointments in Sisters, Bend, or Redmond. Pharmacy rides booked only for Pharmacy in Sisters.

Ambulatory Passengers – STARS does not provide rides to people who require wheelchairs or scooters; riders must be able to get into and out of vehicles with little assistance from drivers.

Passengers whose appointments do not require sedation; possible if accompanied by a companion.

Passengers able to give 48 hours or more advance notice before needing a ride.

Call STARS at 541-904-5545 on Tuesday or Thursday 10 am to 3 pm to talk to a Dispatcher who will answer questions and create a secure online passenger profile. Once a profile is completed, it will remain in the STARS system for future ride requests.

Passengers are asked to provide their name, physical address, mailing address, phone number, email address (optional), and an emergency contact including phone and email address. If they require someone to attend an appointment with them, the same information is needed for their companion.

Passengers will also be asked to indicate mobility status (cane, walker) and additional needs (companion, appt. check in assistance).

STARS provides curb-to-curb transportation services free to the passenger. Rides are given by volunteers who use their own cars to help their neighbors. STARS drivers provide transportation Monday – Friday from 8:00 am until 5 pm. Once a Passenger books a ride with a Dispatcher, the request is sent electronically to all drivers. An available driver will confirm the ride and call the passenger directly.

Appointment information will be verified by the driver who will show up at the Passenger’s requested pick-up time.

All passengers and companions are required to sign a Liability Waiver on their first ride with STARS. They will be recorded and maintained in the secure electronic passenger profile.

If an appointment is canceled, it is the Passenger’s responsibility to call their driver and to notify the STARS Dispatcher. The Dispatcher voicemail is monitored for cancellations even in off hours.

If a driver has an emergency and must cancel, passengers will be notified and every effort will be made to find another driver.

STARS drivers cannot accept tips but are able to accept donations. If a passenger wants to show their appreciation, they may donate via check to STARS and the funds will be used to support operations and show appreciation to STARS drivers.

Checks may be given to the driver or mailed to STARS PO Box 3500 PMB 422 Sisters, OR 97759.

Drivers may also have envelopes available, just ask.

Passengers may also use the DONATE link on this website.